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SHIPPING GUIDELINE

With the exception of specifically listed promotions on the website, CS12 Hong Kong delivery policy is listed below. 
  • Complimentary shipping in Hong Kong region
  • HK$30 delivery fee will be charged for order below HK$500 (Macau SAR). 
We offer the following delivery services: 
  • SF Express Delivery Service (Hong Kong & Macau) 
  • SF Express Locker (Hong Kong only)
Shipping days and schedules 
  • The shipment will be ready in 1-2 business days upon confirmation of payment. This might vary depending on stock availability. 
  • Under normal circumstances, shipment will arrive at the shipping address in 2-3 business days. For remote areas, it might take 3-4 business days. 
  • Delivery service is not available on weekends and Public Holidays. 
Shipment tracking / change of shipping address 
  • Once the order is shipped out, the Waybill number can be obtained in ‘My Account > My Orders’. Please click here to track your shipment. 
  • Once the order is shipped out, any changes in the address shall be arranged with SF Express by contacting their Customer Service directly. Any incurred expenses shall be borne by the customer. 
  • If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements. If the delivery cannot be reached multiple times, your order might risk being cancelled and not refunded. 
SF Express Lockers (Hong Kong only) 
  • The Hong Kong phone number entered should be able to receive SMS notifications. 
  • The shipment will be ready in 1-2 business days upon confirmation of payment. 
  • This might vary depending on stock availability.Under normal circumstances, shipment will arrive at the shipping address in 2-3 business days.
  • Customer will receive an SMS notification with the locker PIN upon delivery.Customer should retrieve their order from the selected locker. 
  • The item must be picked up within 48 hours of SMS notification. Should there be any difficulties, please directly contact SF Express Customer Service Hotline at 2730 0273. 
SF Express Customer Service Hotline and Office Hours
+852 2730 0273 (Hong Kong)
+853 2873 7373 (Macau)
Mondays to Fridays08:00 - 20:30
Saturdays, Sundays and Public Holidays08:00 - 20:00